Precautions to avoid problems

Whatever consumers purchase, it is always in their interest to keep the fiscal receipt as proof of purchase. Moreover, consumers should keep all documents related to major purchases for a while, even if they think that most probably they won't need them.

Instruction booklets and manuals should be carefully read, especially specific warnings and other information on how to operate a product safely. It is the responsibility of consumers to use products according to instructions and only for intended purposes.

Important purchases, such as buying a new car, new furniture or even simply changing an old kitchen appliance for a new one, should be well planned. Consumers should shop around, search the internet and get a second opinion before the final decision of buying.

If an offer sounds too good to be true, it probably is. When purchasing something, whatever is promised by the trader should be written down. If it is not, then assume that it is not true.

Should the type of product/service about to be purchased necessitate the signing of a contract, consumers have the responsibility to fully understand what they are signing. A contract sets out the legal obligations not only of the trader but also the consumer, and these obligations are to be honoured by both parties.

Upon purchasing something via the internet, consumers should read carefully the terms of payment and also those of delivery.

Special attention should be given to the conditions related to return, exchange, cancellation or refund policy. A print-out of these conditions should always be kept handy.

While making a complaint, consumers should be firm and assertive but never rude.

Angry behaviour will only make things worse. Even the request for redress should be reasonable.

Written complaints should be factual and specific. In other words, consumers should avoid making critical or judgmental statements about someone's behaviour that may be perceived as personal attacks.