Go's internet bandwidth services fully restored

S Azzopardi

Dec 27th 2008, 00:19

i dont think any of you understand one it was not go's fault. And for all of you who say im going with another ISP the only other one you can really go with is vodafone or onvol. For the simple reason that all other isps such as waldonet keyworld etc use datastream (GO) servers to connectto the internet so please people stop saying "ill go with another isp if GO dont refund me" because at the end of the day you are still using Datastream's/Go's Severs indirectly to connect to the internet. So please enough whining this stuff happens

Mark Andrews

Dec 26th 2008, 20:23

so...to continue my comments from earlier.

One thing that I keep hearing is people condeming GO and praising Vodafone in letting them use their cable for the past few days. Do people not realise that GO would have had to pay Vodafone for this, that's why it took time to get it sorted.

I know this has already been touched on, but it's pointless talking about satellite connections, I've worked with these in the past and getting anything less than 1second latency is just about impossible, and they are seriously expensive! Even microwave connections are not suitable as these have similar problems.

In terms of compensation, I'm really not bothered about being offered any as I know that GO will just have to recoup their costs involved in this some other way which will mean the prices go up. Yes, it was inconvienient being without an internet connection for an evening and then it being stupidly slow the next day. But if I was that desperate then there are plenty of internet points and friends I could have gone to!

Finally, dodgy internet is a small price to pay to live in Malta :)

Andrew Martinelli

Dec 26th 2008, 12:46

@ P. Debono, J. Spiteri

I too am a GO user and I too have been left stranded and frustrated during these 5 'cut-off' days, however you have to understand that NEITHER fault was caused by GO.

In the first case, Sicilian road-works damaged the cable while this time it was a ship dragging its anchor..

Now, I am no expert but I am pretty sure that GO are not liable to pay out compensation in these cases. Imagine me driving into a light post, knocking it down, and damaging your car which was parked nearby: who is liable? The 'light-post owner' (government) or the irresponsible driver?

That said, I think that extending all customer's subscriptions by a week or two would definitely help in maintaining, if not improving, the company's image and help turn this incident into a positive PR exercise.

Mark Andrews

Dec 26th 2008, 11:58

Do people not realise the cost involved in setting up a fully redundant internet connection from our little island in the Med to the rest of the world. I've been reading all the past comments on this topic and now fell it is time to air my opinion.
Unfortuntly we are in a unique, but negative position when it comes to internet connectivity. Being on an Island means we have to setup connections in different ways to other countries. If we compare our situation to the UK, they have a much greater population, but also for other countries, the UK is more important for them to be connected to, so they will invest money in making sure they are connected to it. Unfortuntly for Malta, we don't have as much to offer so other countries are not as interested in sharing the cost of being connected. This is why GO probably had to fully cover the cost of laying the latest cable. This is very expensive and if we want a more redundant connection, then the costs will come onto us. Think about that....I'll write more later...

P Debono

Dec 26th 2008, 10:17

What about compensation? Are we in Malta or Afghanistan?

If I do not get any form of compensation for the services that I paid for then I, like many others, will scrap GO and join another ISP.

Carmel Farrugia

Dec 25th 2008, 09:24

Saying that GO should have had a second back up cable is right, but what about Melita that does not have any cable whatsoever, but rides piggy back on top to the other companies and Vodafone that has not back-up cable what so ever.

J.Spiteri

Dec 24th 2008, 15:25

Good service Go, but since this is the second time this year shouldn't you compensate your members with at least 15 days free internet service !!!! that's the least you can do to retain your loyal customers

Peter Roberts

Dec 24th 2008, 14:03

We all want refunds and compensation for loss of earnings.

If GO did not cut costs and corners from the start by not having a back up cable this would never of happened.

C Farrugia

Dec 24th 2008, 10:36

Well done Go. From this saga two things are evident 1) when mishaps happen the organisation involved should be prompt in issuing a communication to clarify the issue. This, unfortunately, Go failed to do leading to a lot of speculation and bad publicity. 2) When organisations collaborate genuinely everyone stands to gain. Hats off to Vodafone for lending a helping hand.