Positively concluded case

This case, submitted by Liliana Farrugia Gambin, is about a Ford Fusion, which was taken for service and to re-fix its black plastic trim on the driver's side. Due to rust, Ms Farrugia Gambin was advised not to fix the plastic trim back but wait to be...

This case, submitted by Liliana Farrugia Gambin, is about a Ford Fusion, which was taken for service and to re-fix its black plastic trim on the driver's side.

Due to rust, Ms Farrugia Gambin was advised not to fix the plastic trim back but wait to be contacted by Gasan's service department.

Here is the letter from Gasan Enterprises service manager Tommy Bugeja:

'With reference to Ms Farrugia Gambin's letter, I hereby confirm that the issue has been resolved amicably.

'Ms Farrugia Gambin's Ford Fusion was repaired to manufacture standards and delivered to her on October 17.

'While the car was at our garage for repairs, she was also provided with another car to minimise inconvenience.

'Trusting that the client is now satisfied and the matter has been resolved professionally and promptly.'

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