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Lack of customer care at Lidl

About three weeks ago I bought a radio set from Lidl for an elderly neighbour of mine. As it was suspected to be defective, I offered to contact Lidl's customer care on her behalf. Since I did not find any telephone number on the leaflet that is delivered home weekly and neither did I find this on Lidl's website, I called in person at the San Ġwann branch from where the radio had been purchased.

To my surprise the reply given by an Italiam member of Lidl was that he "is not a technical person and could do nothing".

Am I asking too much if I expect such an establishment to have a real customer care department?

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