I have never been admitted to the emergency department at Mater Dei Hospital. However, I had to take my mother unexpectedly on Sunday and I must say I was shocked and frustrated to find that this department is a completely shameless one.

Needless to say, we had to wait nearly seven hours to see a doctor because there was only one doctor and a large number of people queuing in the waiting area. At one point, while we were waiting for our turn in the queue, a woman entered in the company of someone else and he did a few calls from his mobile phone and she was admitted near the doctor immediately, even though there were many people in the queue waiting for their turn.

Everybody started to complain and she was asked to wait in the queue like everybody else.

The fair queuing system shouldn't discriminate between who you are and who you know! Immediate action needs to be taken to reform and make the emergency department efficient.

I encourage the minister responsible to take the necessary measures to make this department a real emergency department.

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