Outdated directory

Nathan Young

Oct 2nd 2008, 19:54

I am not sure,but I think that you have to pay to be included in the yellow pages.

Charles Sammut

Oct 2nd 2008, 19:43

@ Sylvia Zammit

I would have thought that postcodes fall under Maltapost's responsibility. In fact you can get postcodes from Maltapost's website. And very user friendly it is too. Just as well. My postcode has changed for the third time without moving house!!

Sylvia Zammit

Oct 2nd 2008, 16:55

Yes - it's about time! I can't keep count of the times I had to call 1182 because I did not have access to the online directory! I hope the new one will also include the postcodes!

Peter Murray

Oct 2nd 2008, 16:34

I have raised this exact same issue with Maltacom, and now GO ,for almost the past 3 years on a regular basis-approximately 20 occasions-each time I have received the same response ......,that a NEW DIRECTORY will be published VERY SOON and reissued subsequently on a bi-annual basis.GO is almost comical in this insistence yet it would appear that" very soon "has a distinctly different definition to the powers that be at GO,along with their perception of an adequate or appropriate customer service ethic.Why did they recently and inexplicably withdraw the rebate for settling one's account via the online protocol?This flies in the face of perceived accepted business practice as most businesses encourage this methodology to effect payments due to obvious cost reduction and speedy processing and reconciliation of accounts,for which the customer then enjoys a rebate or reduction in fees as a contibuting factor to such fast resolvement and settlement of bills.No answer has been forthcoming from GO to my queries in this regard!

C. Schembri

Oct 2nd 2008, 15:15

Why don't they just send out a letter to everybody, asking them to return a slip (which includes pre-paid postage & address to GO) if they would like a copy? Then just just add it all up, put in a few extra thousands and deliver... It better to use one A4 paper&envelope rather than waste some 800pages per houshold.

Still, might be more economically viable to just print a whole lot and fast-deliver on ever doorstep, rather than to a select few. I don't know the figures for that calculation!

Johnny Smith

Oct 2nd 2008, 14:21

I quite agree that the present directory is out of print and if Go cannot afford to do it every minimum of two years, how can the Yellow Pages publishers do it. Why don't they give this to a private publishers to print it. It's cost and more can be covered by advertisements like those we find on the yellow pages. Secondly if an elderly wanted a telephone number he has to contact enquiries and pay for every call made to try to find a number?

* But how about making this service free to those that are listed on social benefit?
* Why not offer our elders who are over 65 years of age free services in the telephone,
transport, and medicines too?
* Why not offer all old age pensioners free internet service too?

They had done their share when they used to work, about time to give them something in return.

Peter Carabott

Oct 2nd 2008, 13:51

It is a waste of paper to issue a directory annually as is the case of the Yellow Pages.

J INGUANEZ

Oct 2nd 2008, 11:40

I am glad that the issue of a printed Telephone Directory is being raised. Is every subscriber to a landline/cellular phone obliged to have an internet connection? Obviously NOT. Hence the fact that the telephone Directory is online is no excuse for not publishing an ANNUAL edition of the telephone Directory. If the YELLOW PAGES can do it, why could not GO and HELLO afford it too. And if the printed Directory is so old, why should non-internet users be forced to pay to ask for a number to their suppliers enquiries? Minister pls note.
Joe Inguanez

Charles Sammut

Oct 2nd 2008, 09:29

The online directory should at least be user friendly and efficient. It is neither. It either returns no results or else churns out hundreds.

But on a positive note, fault reporting and repairs are well handled and quite expeditious.