It is with utmost indignation that I write this letter. I have been a Go Mobile customer for about seven years and I always thought highly of them. This was until August 30.

Waking me up was a text message from a friend asking me whether I could help him out. Still groggy, I replied to him. Something queer occurred though; the text message couldn't go through and I kept on getting a "message sending failed" notification every time I pressed the retry button. I thought I had some problem with my handset as it is not the very latest Samsung model.

But the text message finally went through. However, after two minutes had elapsed I was inundated with six "report" messages stating that the text message got delivered. Nonetheless, I ignored this for I thought I had made a blunder while sending the text message.

My day carried on quite normally and, as I usually do, I sent a plethora of text messages. The same bizarre thing kept on repeating itself though. At about 4 p.m. a friend of mine informed me of what was happening: He was receiving the same text message for more than eight times! I was ignoring the "report" messages as I thought I had some problem with my connection, as this sometimes happens to me.

Following this upsetting news, I quickly checked my credit. Needless to say, I found that my account had been drained. I phoned Go costumer care service to see what was wrong, I learnt they had some problems with the network the day before and that, apparently, it was still not 100 per cent solved. I therefore asked for a refund, as it was not my fault that I sent so many text messages. And, myself being a student, and also unemployed, that's quite an expense. They said they'll "verify" my case and get back to me.

A simple effort could have been done to stop this from taking place. A text message acquainting their esteemed clients on their network difficulties would have stopped me from sending the same message so many times. However, this was not the case! It seems they couldn't resist making some easy profit out of this "problem". I very much doubt whether everyone did demand a refund, especially if customers, like me, were oblivious to what was going on.

Anyhow, to cut a long story short, they did call me up and said that I had not spend a cent by sending the same message over and over again. Quite strange, I thought, since I had just topped up and my credit got drained!

It is not mainly about the money but about the sort of respect they owe their clients, especially those spending loads of money on top-up cards weekly, like I do.

I urge Go to be accountable, now more than ever, since telephony is getting more competitive by the minute.