CCT decisions not honoured

Last week we featured our regular list of Consumer Claims Tribunal (CCT) decisions which have not been honoured. However, due to lack of space, I had to postpone featuring this letter from Karen Tolner about CCT 1/07 case to this week:

'I am writing to inform you that until today there has been no reaction at all from Anthony Galea of Windsor.

'I feel it is important for consumers to know certain facts because such traders do not deserve our custom. Initially, on purchasing the mattress, I was told that it was of superior quality and had a five-year full guarantee.

Defects started to show within months and my complaints to Windsor began.

'After months of trying to seriously get their attention to resolve the problem I felt I was getting nowhere, so I referred my case to the Consumer Claims Tribunal. On May 17, 2007, a CCT Arbiter's decision was taken in my favour.

'However I am very disappointed with Mr Galea as he did not pay his dues and he has still not honoured and is disrespecting the arbiter's decision. Ironically, my five-year guarantee is still valid and has long to go. Unfortunately, so far, all I am left with is pieces of paper saying this and that which in reality have no value.

I assure Windsor Co Ltd that I do not intend to give up and encourage consumers to fight for their rights.' (Karen Tolner)

If you have referred your case to the CCT Arbiter, a decision was made in your favour, and the respective trader refuses to honour the CCT Arbiter's decision, send me a copy of the CCT Arbiter's decision.

We will feature your case in this column and will continue to do so until the traders honour the arbiter's decision.