Stress on provision of Telecare service

Reference is made to the letter Telecare Emergency Service Non-Functional For A Week (July 15).

While apologising for the unfortunate delay in servicing the customer, we would like to state that this particular case has been looked into and the necessary steps taken to make sure that such delays do not occur any further.

In addition, Go would like to clarify that the Telecare set provided to the customer - which, incidentally, had a faulty transformer and which, by default, started calling automatically the Telecare centre as a safety measure - was replaced with a perfectly usable set.

As part of our corporate social responsibilities, Telecare is a service we provide to the public and which helps improve the quality of life of individuals, especially elderly people, in their communication needs. Go would like to make it very clear that all Telecare faults referred to us by the government-run Telecare centre are given their due importance. In fact, on a regular basis, Go's customer care agents and technicians attend to faults related to Telecare devices and these are solved to the customers' satisfaction.

Despite being a fully privatised company, Go still believes it has an active role to play in Maltese society and the continued provision of the Telecare service, among other services and initiatives, to the public is a testament to this commitment.