List of no-nonsense commercial guarantees
As regular readers know, we have a list of five suppliers who offer commercial guarantees. They offer coverage for parts and labour for the full duration of the guarantee period, during which they will also not charge a call-out fee. The law allows...
As regular readers know, we have a list of five suppliers who offer commercial guarantees. They offer coverage for parts and labour for the full duration of the guarantee period, during which they will also not charge a call-out fee.
The law allows suppliers to choose not to make the guarantee transferable, as long as they inform buyers. The law only obliges suppliers to inform buyers whether the guarantee is transferable or not. In cases where suppliers do not inform consumers that the guarantee is not transferable, it is generally assumed it is transferable. Suppliers who want to be included in the list must agree to make their guarantee transferable.
With regard to bulky appliances, if the customers of suppliers in our list come up against faults or breakdowns during the guarantee period, they can call them. If the problem cannot be sorted, suppliers will call at their customers' address without charging a call-out fee.
Another important aspect of guarantees is that our suppliers offer coverage for 'parts, labour and transport' for the full duration of the guarantee period. If you have a problem with these suppliers, write to me and, they will be removed from the list. Here is the list of the five suppliers:
Aplan Ltd: Managing director Alex Mizzi; general manager Lino Apap; head office (and outlet): Aplan Centre, Birkirkara bypass, Birkirkara BKR14. Tel: 2148 0590, 2148 0593; fax: 2148 0598; e-mail: admin@aplan.com.mt.
Centro Casalinga: Managing director Jacques Scerri; head office: J.J. Scerri Co. Ltd, Quarries Street, St Venera; tel: 2125 0980/1/2; fax: 2123 5942; e-mail: sales@jjscerri.com.
Forestals (Appliances) Ltd: Managing director Tancred Tabone; head office: 110 The Strand, Sliema, tel: 2134 4700/7; fax: 2134 4709; e-mail: info@forestals.com; Website www.forestals.com.
Oxford House Ltd: Managing director John Galea; head office: Notabile Road, Mrieħel; tel: 2144 2334; fax: 2148 8656; e-mail: info@oxfordhouse.com.mt. Outlet: Notabile Road, Mrieħel.
The Phoenix Group: Managing director Steve Petroni; head office (and outlet): Old Railway Track, St Venera; tel: 2385 2200; servicing department: 2385 2300; fax: 2144 9216; e-mail: info@phoenixgroupmalta.com; Website: www.phoenixgroupmalta.com