Tourism service culture training

Over 193 frontline employees in the tourism sector recently completed a 12-module customer care and service culture training programme as part of the Merħba tourism awareness and customer care programme.

Merħba is aimed at improving customer service knowledge, ability and skills of frontline operational staff in tourism establishments and transport operators. Training is being conducted by MISCO.

Merħba is co-funded by the European Social Fund and all training programmes provided are free of charge. The training programme aims to provide for a holistic approach towards training and human resource development in tourism and tourism-support services.

By the end of the project, the MTA would have targeted over 1,500 frontliners in tourism.

More information can be obtained from MTA's Industry HR Development Unit by calling 2291 5125 or e-mailing training@visitmalta.com.