Quick customer service course

For the benefit of traders, here is a quick customer service course. When you deal with a customer, smile, establish eye contact, use the customer's name, give the customer undivided attention, adopt a positive and receptive posture, keep the same...

For the benefit of traders, here is a quick customer service course.

When you deal with a customer, smile, establish eye contact, use the customer's name, give the customer undivided attention, adopt a positive and receptive posture, keep the same pitch and speed, show that you respect and accept the customer, show you respect your colleagues and the organisation you work for, be calm and confident, and be well-groomed, confident and tidy.

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