Another positively concluded case

This case featured Swivel Sweepers bought by Lilian Zarb Cousin from Saviour Pantalleresco of Tomorrow's Home. Ms Zarb wrote me three letters. Here is her third letter: I am writing to inform you that the case has now been settled. Mr Pantalleresco...

This case featured Swivel Sweepers bought by Lilian Zarb Cousin from Saviour Pantalleresco of Tomorrow's Home. Ms Zarb wrote me three letters. Here is her third letter:

I am writing to inform you that the case has now been settled. Mr Pantalleresco gave me a refund for the unused sweeper and realised that the fault was related to the battery. Therefore I was given a new battery, and the sweeper is now working well.

I thank you for the trouble you have taken to solve my case. I might add that Mr Pantalleresco has been extra nice to me on the phone and promised to be of help in the future.

Thanks once again. (Ms Zarb Cousin)

I also thank Mr Pantalleresco for amicably resolving this case.

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