New Emirates call centre at Dubai Outsource Zone

Dubai-based Emirates Airline will open a massive new call, contact and data centre at Dubai Outsource Zone, to meet its fast-expanding business and customer service requirements.

Sheikh Ahmed bin Saeed Al-Maktoum, chairman and chief executive, Emirates Airline and Group, and Abdullatif Almulla, CEO, TECOM Investments, attended the official ground-breaking ceremony at Dubai Outsource Zone.

Emirates' new 9,300-square metre facility, scheduled for completion next year, will accommodate over 500 employees and feature the latest technology in call, contact and data management. This new facility will add to the airline's existing call centres in Dubai, Australia, the UK, the US, India and Pakistan.

Similar to Emirates' existing call centres around the world, the airline's new call, contact and data centre will assist clients in flight bookings and reservations, booking changes, seat and meal requests, and supplementary services such as chauffeur drive. It is also provide information on special offers, seat availability, commercial visas, routes, flight schedules and connections, and co-ordinate complimentary ticket delivery within the UAE.

Located off Emirates Road and close to Dragon Mart, Dubai Outsource Zone is the world's first freezone dedicated to the outsourcing industry. It provides a comprehensive infrastructure and environment for outsourcing and offshoring companies to set up global or regional hubs servicing the worldwide market.