I am a regular reader of your column in The Sunday Times. I have had a positive experience, which I would like to tell you about.
I recently bought a BenQ camera, model DC E520, serial no 16sa0, from A to Z Electronics in Malta. Apparently, I broke the photoshoot button and went to A to Z Electronics to check about repairs.
They told me that they must send it abroad to the mother company. To my surprise, after a fortnight, they informed me that it is going to be replaced with a new one!
I would like to thank BenQ and A to Z Electronics (Noel Zammit) for this service. I can say that I am now a BenQ customer and I would advise others to be. Good customer service sells.
Thanks again and keep up your good work. This is what competition is all about - for the good of us consumers.
Thanks and regards. (Ivan Borg)
I take the opportunity to compliment Noel Zammit of BenQ and A to Z Electronics on having made such a positive impression on Mr Borg.