I am a regular reader of your column in The Sunday Times. I have had a positive experience, which I would like to tell you about.

I recently bought a BenQ camera, model DC E520, serial no 16sa0, from A to Z Electronics in Malta. Apparently, I broke the photoshoot button and went to A to Z Electronics to check about repairs.

They told me that they must send it abroad to the mother company. To my surprise, after a fortnight, they informed me that it is going to be replaced with a new one!

I would like to thank BenQ and A to Z Electronics (Noel Zammit) for this service. I can say that I am now a BenQ customer and I would advise others to be. Good customer service sells.

Thanks again and keep up your good work. This is what competition is all about - for the good of us consumers.

Thanks and regards. (Ivan Borg)

I take the opportunity to compliment Noel Zammit of BenQ and A to Z Electronics on having made such a positive impression on Mr Borg.

Sign up to our free newsletters

Get the best updates straight to your inbox:
Please select at least one mailing list.

You can unsubscribe at any time by clicking the link in the footer of our emails. We use Mailchimp as our marketing platform. By subscribing, you acknowledge that your information will be transferred to Mailchimp for processing.