BritishJet complaints

I note that Mr Robby Borg for BritishJet (The Sunday Times, October 1) failed to respond to matters about the dissatisfaction with his tour company expressed by so many clients in the handling of valid complaints, the reported despair and sense of abandonment of the many clients of his tour company recently stranded for 12 hours in a foreign airport, and the refusal to make good the damage to property deposited with his company.

It is fair to note that I did not anticipate otherwise. I have learnt not to be surprised by big talk being followed by small delivery. However, it behoved me to warn about the risks of excessive proselytising for privatisation that converts consumers into chattels.

I have observed the gross abuses elsewhere, despite consumer lobbies and guardians that we have not even dreamt of. Having accepted the deposit of my luggage and that of others, BritishJet became legally obliged to return them in the same condition that they were deposited in.

However, in the face of the manifest, irresponsible disinterest of Maltese government and EU institutions in protecting the individual, the only immediate recourse to clients would be to take the matter to court.

With respect, what would make that worth the effort? I trust that your readers will have had a useful glimpse behind the veneer of all concerned and will find that useful in their future deliberations and assessments.