Conduct unbecoming

Following a week's break in lovely Malta, myself and my wife (who is disabled and wheelchair-bound) were returning to London on September 13 with BritishJet, the Maltese company. We had booked in advance and confirmed by phone that she will need wheelchair assistance and also lift to the aircraft. BritishJet's office in Malta confirmed it is not a problem.

With no problems at Gatwick, we were happy. However, on the return trip, the supervisor in charge of the BritishJet check-in desk in Malta said my wife would have to walk up the stairs as she had not reserved the car lift to take her to the aircraft and the small chair to take her to her seat.

As far as we are concerned we never had any problems with Air Malta... why with BritishJet?

When we questioned why this is happening this rude supervisor, who would be known to the company as we will be writing to the airline as well, just said: "I do not care about your disability, that's your problem. You can only use the emergency to the aircraft by paying Lm10".

My wife in the wheelchair broke down and could not believe it. Our hurt was bigger as we are Maltese and we were never insulted in such a manner.

Anyway, we paid the Lm10 and went on our way.

We wonder how many people were insulted by the same supervisor. If only he could understand what it means being wheelchair-bound!