On two positive notes

I would like to publicly thank Forestals for their excellent service.

This week, my son's PlayStation Portable (PSP) developed a fault and, as we will be going on holiday next week, I went straight to Forestals to see what they could do so my son would have his PSP with him on holiday.

Mr Gilbert Micallef exchanged it for a new one without any unnecessary questions. Well done for their great after-sales service! Thanks again Forestals. (Rita Borg)

I add my compliments to Forestals. Indeed Forestals is on our list of companies which offer no-nonsense guarantees. As readers know, we feature the list regularly in our column.

This week we are featuring another "positive note" focusing on our column:

With interest I always read Mr Adrian Muscat Inglott's page - the Consumer Section. The first thing I would like to say is "well done" to this gentleman, for the fact that the many cases referred to him are nearly all solved.

Secondly, to those firms, etc., which do not abide by certain rulings, I must also congratulate Mr Muscat Inglott for naming and shaming them.

One thing I would say to these firms, etc., is that by reading what is said about them, not abiding by legal rulings, they are only telling people like me not to ever bother to carry out any business with them whatsoever!

Remember that satisfied customers would recommend your business, to others, and I assure you that is much more effective than anything else.

While on the subject, I would like to thank ASL Ltd of Blata l-Bajda for the prompt action taken when my air-conditioner (bought from them) developed a small fault. They inspected and rectified the matter in two days. Yes, I do recommend this company. (Crispin Camilleri)

First of all I add my compliments to ASL Ltd of Blata l-Bajda on their excellent customer service. Regarding Mr Camilleri's comments on our Customer Service Column, I must stress that this column is a team effort. In this context I thank the editor and deputy editor, Laurence Grech and Malcolm J. Naudi, and their staff. Last but not least I thank my dear wife Janet, who is my assistant.