Another positively concluded case worth sharing

Various letters were exchanged in this case but what really matters is the positive conclusion. The parties involved are Joanna Soler, the consumer, and Christine Pace, a director of the outlet, Dorothy Perkins in Sliema.

The conclusion in this case is so positive that Ms Soler sent me a letter and a copy of another letter she sent to Ms Pace. I must feature both. Here is the letter sent to me:

First of all, I would like to thank you for your intervention in the Dorothy Perkins case, which was resolved in a very short time.

I would also like to thank Ms Christine Pace, director of Dorothy Perkins, for her co-operation and for the voucher that she has offered me in replacement for the article purchased.

This is really a positive experience worth sharing with other consumers. (Joanna Soler)

Indeed a completely satisfied customer and a case worth sharing. Here is the letter Ms Soler sent Ms Pace:

Please refer to my letter, dated July 17, 2006, in which I had informed you that I will be forwarding my complaint to Mr Adrian Muscat Inglott.

Yesterday, Mr Muscat Inglott informed me that he has resolved this case for me, as you had communicated with each other on the matter and you had then forwarded him a voucher for me in replacement for the item purchased.

I would now like to thank you for your full collaboration with Mr Muscat Inglott, as well as for the voucher given to me.

Attached please find my letter addressed to Mr Muscat Inglott, in which I have thanked you both for your quick co-operation and for being so very helpful to me.

I am very much satisfied with your action. I thank you once again for your good customer service. (Joanna Soler)

I add my compliments to Ms Pace on her positive customer orientation, which I can only describe as excellent. Indeed this is another case in which the consumer ends up with a better impression of the supplier than he or she would have had if the problem never arose in the first place.