As I have already explained in this column on July 16 and 23, since Rita Borg is well and truly taking advantage of a frail 68-year-old lady, we must persevere in our efforts to persuade her to do the right thing.

This is our third week and we will keep asking Mrs Borg to return Marie Fenech's money for as long as it will take. Here follows Mariella Mifsud's (Ms Fenech's niece) second letter dated July 24 which was sent to Mrs Borg and copied in to myself last Tuesday:

Further to my recent communications to you and to Mr Muscat Inglott, of The Customer Service Column, The Sunday Times, I would like to remind you that Mr Muscat Inglott intends to keep asking you regularly through his column in The Sunday Times to co-operate.

Again, I kindly ask you to refrain from continuing to ignore our communications to you and give my aunt back what is due to her. To remind you, when my aunt cancelled the order, she was never ever contacted again regarding the Lm40 which she gave as deposit. This is lack of customer service on your part.

If any of your employees has forgotten to keep track and follow up this case for over four years, and you just got to know of this, I kindly ask you to do the decent thing and give her back the Lm40, which money is truly due to her. Thank you. (Mariella Mifsud)

At this stage since, evidently, our first two appeals did not register, we have no other option but to indulge in repetition. For what it's worth, in doing so, more consumers will get to know about Mrs Borg of International Sales Direct and her policies with a particular focus on "Non-returnable deposits".

It so happens that, in this week's column, we are featuring an article under our regular "On a Positive Note" heading about Marco Shoe Stores in Manwel Dimech Street, Sliema who, unlike Ms Borg of International Sales Direct, gave his customer Sandie Pace her money back. Therefore, yet again, I appeal to Mrs Borg to do the decent thing by returning Ms Fenech's Lm40 plus interest.

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