Lack of hospitality at Neptunes

On May 20 I went to the Neptunes Pool in Sliema with some members of my family for what we were hoping would be a pleasant day. As soon as we got there we each paid the Lm3 fee to get in and were given our sun beds.

We then asked the man who gave us our mattresses if he could put up an umbrella for us and we were told he couldn't do so as it was a bit windy. However, when the tourists who were there asked him to put the umbrellas up he did so without hesitation.

We then got into the pool and after no more than 15 minutes the waterpolo team arrived. To avoid my two-year-old daughter and the rest of us being hit by a ball, due to lack of space in the pool, we decided to get out. We asked the man how long the practice was going to last and he told us one hour. We asked him why we were not told before paying that there was to be waterpolo practice and he arrogantly replied: "Next time I will make a sign to tell you the practice times!" We asked for a refund as we felt ripped off and he told us there was nothing he could do.

I wonder why, indeed, there isn't a sign informing the public about the practice times since, with balls flying about, it is dangerous to be in the small space that was reserved for the public to swim in.

We are often told to take care of our tourists but shouldn't hospitality begin at home?