Another nail in the coffin

The managing director of Britishjet.com assumes a condescending attitude in his cavalier dismissal of Christopher Holmes' request to speak to him concerning the latter's loss from his luggage (April 1). No less appalling was the letter by the head of...

The managing director of Britishjet.com assumes a condescending attitude in his cavalier dismissal of Christopher Holmes' request to speak to him concerning the latter's loss from his luggage (April 1).

No less appalling was the letter by the head of communications of MIA plc (March 31), again disclaiming all responsibility for losses from passengers' luggage. Does MIA not have ultimate responsibility for passengers' safety and security, or does it not? Lest anyone forgets: items can be placed inside luggage just as easily as they are removed! What is the purpose, then, for the security tax levied on all passengers?

Add to the mix the sanctimonious letter from the PRO of Air Malta plc in response to Anna Mallia's complaint (April 7). Would tobacco products be considered valuable articles? A letter published on February 9 involved Air Malta's flight to Manchester and referred to pilfering from passengers' luggage of tobacco products.

All of the above declarations, finger-pointing, and disclaimers are symptomatic of the culture of the lack of accountability that permeates throughout Maltese business and government.

Is there then no avenue for redress for the hundreds (if not thousands) of Christopher Holmeses and Anna Mallias? Just how many nails does anyone think Malta's tourism coffin can take?

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