Melita Cable customer service

'Costly' is probably the most appropriate adjective for Melita Cable's customer service.

It took 12 minutes for me to be attended to so that I could enquire about my cable and Internet bill last Monday. The poor girl who answered apologised and said that there were many people on hold. I am sure the girl was working flat out! A pity that Melita does not invest in more human resources to cope with the load.

Melita should pull its socks up as other providers will only benefit thanks to the shoddy service being offered to customers who phone in for assistance.