Tribunal decisions not honoured

A Considerable number of traders involved in cases referred to the Consumer Claims Tribunal (CCT) do not honour the arbiter's decision. As regular readers know, over the years I featured various lists of such cases. The consumers involved inform me if and/or when their case is resolved.

However lately, on having featured our list, we had some decisions that were honoured by the traders involved but the consumers concerned did not inform us accordingly. This is not fair, particularly when keeping in mind that unless I am informed that one's case has been resolved, it is still subject to being featured again. What makes it worse is that, currently, there are many traders who do not honour CCT decisions.

In the prevailing scenario, to play it safe, we will compile a new, updated list. Therefore, consumers whose case was referred to the CCT and who obtained a decision in their favour, and which was not honoured by the trader, are invited to send me a copy of the arbiter's decision. While appealing to consumers to co-operate, I would advise the traders concerned to inform me if and/or when they honour the arbiter's decision.

Here follows the first case in our new list:

Ref: CCT 120/04:

Mary A. Smith vs C. Gauci Waterproofing

The arbiter accepts Ms Smith's claim and orders Mr Gauci to pay her Lm800 plus expenses.