Customer Service Week

Last Tuesday, Maltanet's customer care team leader, David Gatt, invited me to visit them on the occasion of their Customer Service Week for the fourth consecutive year. The week aims to highlight the work carried out by the customer care team and to reinforce the message that all company employees have an important role to play.

Various activities were organised during the week. All employees participated in a customer satisfaction survey, which aimed to obtain feedback from customers about their experience as Maltanet users. Other activities included the viewing of a video focusing on ways to improve customer service with a series of 'games' with a customer service theme.

These activities were organised by the customer care team to facilitate the ensuing discussion about customer service. All employees were involved in discussing and promoting their different ideas on how the company could improve its customer service.

Another activity identified the Most Customer-Oriented Employee. All Maltanet employees were asked to nominate a colleague whom they considered to be the most customer-oriented and why.

This year, Jonathan Brincat, an Internet technical support officer working in the technical operations team, obtained most nominations. He was given this award as recognition for his commitment towards ensuring that Maltanet's customer care philosophy is also practised among employees. Jonathan has been working with Maltanext for two years, starting off as a customer care agent. He later moved on to the technical operations team, providing second level support.

My compliments to Mr Brincat and Maltanet on their customer orientation.