Our "On a positive note" file has been empty for some time now. For the umpteenth time I encourage you to catch them doing something positive. To be fair, there are many suppliers/ traders who give a good service and are always willing to co-operate with us. Such traders deserve recognition in our column and in this context your positive experiences are always worth sharing with fellow consumers.

Therefore, in the absence of positive notes from readers, we will feature some concluding letters from "positively concluded cases" and thank the respective suppliers/traders accordingly.

Phoenix Domestic Appliances Ltd

Just a short note to let you know that the case I had with Phoenix Domestic Appliances regarding a newly purchased dehumidifier has been brought to a positive conclusion.

The case took a positive twist after handing my complaint in writing to the managing director, Steve Petroni. I have been proved right regarding two of my complaints...

I feel that every business should provide the necessary set-up to ensure that any complaint is handled swiftly and at a lower level.

Anyway, as the saying goes, all is well that ends well. Many thanks to you for your support and to Mr Petroni for the way he handled my case. (Wilfred Saliba)

I add my compliments to Mr Petroni. Indeed, as regular readers know, Phoenix Domestic Appliances Ltd is one of the companies in our list of companies who offer "no-nonsense" commercial guarantees.

P. Cutajar & Co. Ltd

With reference to our complaint regarding the repair of our Canon video camera, I am pleased to inform you that my wife and I met with Gunther Micallef Decesare from P. Cutajar and the technician concerned, David Bland, and the matter has been settled to my satisfaction thanks to your mediation.

I would like to congratulate you on your excellent column, which I read faithfully every Sunday as it has certainly gone a long way towards establishing consumer awareness and customer service in Malta. (Brendan Caruana Montaldo)

I thank Mr Caruana Montaldo for his comments and I compliment Mr Micallef Decesare and the technician, Mr Bland, on the way they resolved this case.

While we are on the subject of positively concluded cases, I must appeal to complainants, whose cases have been resolved, to inform us.

Indeed, although it is clearly stipulated in our terms and conditions that "complainants are kindly requested to inform me if the complaint is positively resolved", we still have too many cases in which the respective complainants do not inform us if or when their case is resolved.

The point is that, when cases are resolved and the respective consumers do not inform me accordingly, I still send chasers to the respective suppliers and it is not fair on them. Your co-operation in this context would be appreciated.