Victoria Hotel receives prestigious accreditation

The Victoria Hotel has received accreditation after being positively assessed by Hospitality Assured.

This hotel is one of a small number of hotels and restaurants in Malta that have been accredited to Hospitality Assured, a prestigious international standard for service and business excellence. This is the fourth consecutive year that the hotel has received this prestigious accreditation.

The Victoria Hotel is run on specific high quality standards based on the strong understanding of its customers needs and their effective fulfilment.

Each year since 2001, the Hospitality Assured assessment team visited the hotel to judge the hotel's service. For the past four years the hotel's standards have always paid off.

Hospitality Assured is championed by the Hotel and Catering International Management Association (HCIMA) and supported by the British Hospitality Association (BHA).

The Standard is fully endorsed by the British Quality Foundation and the Quality Scotland Foundation as meeting the criteria in the EFQM Excellence Model which is owned by the European Foundation for Quality Management (EFQM).

It is the only standard within the hospitality industry that focuses on customer experience. The process for achieving Hospitality Assured recognition is rigorous. It takes into account customer opinion and considers all the aspects of service from the customers' point of view.

This is an accreditation which is not achieved easily. It is an ongoing process that provides a series of performance indicators against which an organisation can continually judge and measure itself.

Hospitality Assured gives customers the opportunity to choose an organisation where high quality service is guaranteed. The hallmark of Hospitality Assured accredited organisations, is a powerful desire to exceed customer expectations, within a climate of continuous improvement and business excellence. Customers can therefore be confident that they will be satisfied by any organisation that is Hospitality Assured.