Competent health care

I write to express heartfelt gratitude on behalf of myself and my family to the staff at St Luke's Hospital, particularly in casualty ward and wards MS1 and OW1, for the excellent service and care provided by them over the Easter weekend to a member of my family who was unfortunately admitted into hospital following an accident involving a fall from a three-metre height.

Although the aesthetics of the hospital building may leave something to be desired in some areas, this was more than compensated for by the staff, from the ambulance crew to every nurse, doctor and surgeon we encountered, who were not only efficient and professional but also caring. They took the time to explain the details of what was happening to us, the concerned family, as well as trying to make the patient as comfortable as possible.

Thank you and well done to all concerned, especially to the nurse who was on duty in casualty that evening, we believe his name was John Giles, for a truly competent health service!