Global container carrier wins US journal award

APL, the global container transportation unit of Singapore-based NOL Group, has been voted as having Best Overall Standards of Customer Service for 2004 by the readers of the Marine Digest and Cargo Business News publication.

The US-based journal covers the Pacific Rim commerce, logistics and regulatory issues as well as the North American port industry.

Readers were asked to rank their levels of satisfaction in a number of categories, including schedule integrity, frequency of service, range of ports served, documentation procedures, customer service response time, website features and value added logistics. APL was ranked first based on its score in each of these categories, up from its third place ranking last year.

The carrier also placed first in a new category introduced this year, Best Cargo Business Website - Carrier.

APL is a global container transportation company offering more than 60 weekly services and nearly 300 calls at more than 90 ports in Asia, Europe, the Middle East and the Americas. It combines world-class inter-modal operations with leading-edge IT and e-commerce. It is a unit of Singapore-based Neptune Orient Lines (NOL), a global logistics and transportation company.

APL provides regular services via Malta Freeport to Rotterdam/Hamburg/Le Havre/Southampton as well as to and from Far Eastern ports. The company is represented in Malta by W.J. Parnis England Ltd, Valletta.

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