Waiter's behaviour (2)

It seems that every letter to a newspaper ends with a hope that the appropriate authorities take action. Who are they? Do they read the letters? Do the writers find out whom they should contact?

Dr Tabone Vassallo ended his letter with a plea to authorities about a rude waiter. I can feel his embarrassment, especially since he was in such distinguished company.

May I humbly suggest to him that the proper authorities here are the institutions that train our people of influence, administrators in the service industry and those who provide the service (e.g. waiters, porters).

Dr Tabone Vassallo only mentioned that the manager apologised. That is not enough. All concerned should have known what the correct line of action should have been.

The person who noticed the fly (or the sink strainer, the chef's first finger) should have taken his napkin, waved it to attract the waiter's attention and then covered the food on his plate with the napkin.

The waiter, who should know his job, would then come and clear everyone's plate and bring fresh orders for everyone. No comments, no questions, no embarrassment to anyone.