In line with its strategy to increase the number of services available through its 24x7 delivery channels, Bank of Valletta has launched a series of enhancements to services offered through Internet banking, telephone banking, mobile banking and the Customer Service Centre, making these channels more user-friendly while offering a wider range of innovative services.

A new service available through all the four different channels is the possibility to request an increase in one's BoV credit card limit, if and when the need arises. Another upgrade is the functionality to order cheque books of various sizes.

Through BoV Internet banking, the facility to view images of encashed cheques has been enhanced in a way that allows users to view images of encashed cheques that date back to October 2001, while the facility that enables viewing of backdated statements of accounts now includes all statements dating back to September 2001.

These two services have proved to be very popular especially with business clients who find it ever more convenient to trace cheques and to reconcile their records immediately once a statement is made available online.

The telephone banking service has been upgraded making it more user-friendly and straightforward. A number of functionalities offered through this service have been reorganised within a more concise menu which is simpler to access and use.

Ray Azzopardi, head of Multi-Channel Banking at BoV, said: "Since Bank of Valletta first introduced Internet banking in Malta almost two years ago, together with the launch of an enhanced telephone banking facility, a state-of-the-art Customer Service Centre and subsequently followed by mobile banking, these delivery channels have made it more straightforward and efficient for our customers to conduct their banking requirements anywhere and anytime."

BOV's 24x7 services have this year been shortlisted by the Institute of Financial Services (UK) for the Most Innovative E-Delivery Channel Award.

"Whether a client is at his or her office, at home or abroad, our 24x7 services are empowering them to gain access to their bank accounts, check their respective balances, affect transfers or payments to third parties and pay their bills on-line or over the phone. Ultimately, our 24x7 services provide added value and support to our customers through the use of advanced and secure technology," added Mr Azzopardi.

He also said that "throughout the past few months, we have witnessed more transactions being migrated from the traditional branch channel to our 24x7 delivery channels indicating that customers recognise that these channels offer immediate access within a safe and secure environment. In fact, over the past year, three million transactions have been effected using these 24x7 services."

Further information on Bank of Valletta's Internet banking, telephone banking, mobile banking and Customer Service Centre may be obtained from the bank's Website www.bov.com or by contacting BoV's Customer Service Centre on 2131-2020, or by sending an e-mail to csc@bov.com.

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