Complaints to Maltacom

After two months (I found my copy beginning April) of receiving complaints from subscribers, Maltacom is still considering whether or not to issue a supplement to the Telephone Directory 2004.

Maltacom is calling the 168 (so far reported) errors as very minimal when compared to the 197,000 entries in the directory. I find it rather cheeky of Maltacom to make such a sweeping statement. All 197,000 subscribers are paying good money for the service and, as such, all of them, without any exception, are entitled to have good service, also having a correct entry in the directory.

If my memory does not fail me, I was the first to complain to Maltacom and then in the media about my erroneous entry - not one but three - and a few weeks later, when other letters started to appear, I suggested to Maltacom to issue a supplement with correct entries. After nearly two months, Maltacom is still considering this possibility. Naturally, for Maltacom, I am just one of 168 non-important entries. No need to worry.

Stephen Muscat, CEO at Maltacom, listed some reasons and faults justifying the erroneous entries. I do not fall under any of them. I am very particular to fill up forms etc. as soon as I receive them.

For the record I state that when I wrote to Maltacom to report a change of address and change of subscriber's name (due to my husband's demise a couple of months before), I was asked to send a copy of the death certificate which I promptly did. What does he have to say to the fact that my husband's name still appears in the new directory at the old address? What does he have to say to the fact that against my name, instead of my main line, only the second line appears? This second line is fixed only to a fax machine, thus making me unable to answer a call when it comes in.

According to the report, the 168 wrong entry complaints are being individually checked and verified and... are being answered on a one-to-one basis. Thank you, Mr Muscat, for this sterling service. Sorry to inform you that up to now nobody has cared to contact me.

I wrote to Maltacom asking them to fix a telephone set to my fax machine to alleviate some of the inconvenience I am suffering. But it seems that the "strong team" at Maltacom is still busy dealing with other problems. All they have time to do is to send me acknowledgements.

After two months, I feel I have filed enough acknowledgements and I am now demanding action.

The bills which I receive are all correctly addressed as is also the information given online. I feel, as a subscriber, I deserve better treatment.