On a positive note

I feel I must record my appreciation to Ms Ruth at Next in Zachary Street, Valletta, for her help in solving a problem I had with a white and black patterned top I bought from the establishment.

She made me feel at ease as soon as I explained my problem. A word of thanks too goes to Lorraine Vella, brand manager at BHS, for resolving another problem involving her establishment. Do you think it's because both shops are franchises and they try to take care of their customers more?

Thanks and keep up the good work. The Consumer Affairs page is the first page I read on Sundays. (Mary Anne Zarb)

I add my compliments to Ms Ruth and Lorraine Vella, and I thank Mrs Zarb for her kind words. To be fair, many local outlets have been and are still improving in the area of customer service. Therefore, I do not think that the fact that the above referred to outlets are franchises comes into it.