On a positive note

The help and efficient service we received from Crosscraft Ltd deserves to be widely known.

The owner, Robert Farrugia Vella, took considerable trouble to solve the problems we encountered regarding some equipment we bought from abroad.

This is truly customer care. (Pauline Borg)

A nice, short and sweet message which says a lot, particularly while bearing in mind that the equipment in question was bought from abroad. Indeed last Sunday I focused on the importance of making a positive impact on customers and this is such a case.

I spoke with Ms Borg and it transpired that although the item in question was not bought from Robert Farrugia Vella of Crosscraft Ltd., as a direct result of the way he dealt with her, she was so positively impressed that she actually bought some other items from Crosscraft Ltd.

I compliment Mr Farrugia Vella on his positive approach.