Training property consultants

In its efforts to enhance the level of service and professionalism of its employees, Dhalia Real Estate Services recently hosted an intensive 15-week management training course for a selection of its property consultants.

The training, conducted by Informa Consultants, was tailored to the specific needs of people working in this demanding and highly competitive industry.

The managers' course was designed to develop important interpersonal skills that are essential for today's modern managers. The course covered mentoring, delegation, motivating skills, assertiveness, organisational skills, dealing with conflict and managing change.

The managers' course also falls in line with a series of ongoing training sessions that all Dhalia's property consultants are currently attending. This ensures that all-round superior service standards and professionalism remain at the forefront of the company's endeavors.

Speaking about these courses' organisation, Dhalia chairman and CEO Franco Valletta said that "at Dhalia training is an ongoing process for all consultants and support staff. Dhalia firmly believes in training of its employees, for this reason it constantly investing in their development.

"Throughout the past year the company has conducted three induction courses each spread over six days for all new recruits, six hours of refresher courses on legal and banking matters for each and every property consultant, regular management training, telephone techniques, time management and sales techniques training. All Dhalia managers are currently attending six module Malta Institute of Management certificate courses."