On two positive notes

I received an interesting brief but to-the-point "positive note":

I would be grateful if you mention RMF (Reliable Motor Facilities) in your column. This simple gesture clearly shows customer care. (Joseph Urry)

Here follows a letter RMF sent to Mr Urry which clearly speaks for itself:

RMF is currently celebrating its 15 years of excellent service to motorists on the roads of Malta and Gozo.

You have been a faithful and loyal customer for more than five years and relied on our professional services, although you have never requested our roadside assistance.

I am aware of all this and would like to take this opportunity to show my appreciation by complimenting you with a copy of our prestigious and informative Road Maps of Malta and the Road Maps of Gozo.

I sincerely wish to thank you and hope that with these useful gifts you will never get lost! (Patrick Rausi, managing director)

I take the opportunity to compliment Mr Rausi on his customer orientation. Indeed, if my memory serves me correctly, this is not the first positive letter I received about RMF. Well done!

Excellent customer service skills

I have recently placed an order with Clayton Communications Ltd for the design and printing of various stationery (letterheads, visiting cards, envelopes, and complimentary slips) for our association.

I called the company after having read an advert in the local newspapers. My request was very professionally handled by Neil Pavia, managing director.

In a matter of a week all corrections to my original draft were made via e-mail, my order placed and goods delivered within two days. In total the whole process took less than seven days.

You will undoubtedly agree that this company has shown its excellent customer service skills, efficiency and professionalism. Besides, the design and quality of printing were very innovative and attractive.

I have no hesitation whatsoever in recommending this company to anyone requiring printing and design services. (Chris J. Delicata, vice-president, Maltese Diabetes Association)

I add my compliments to Clayton Communications Ltd.