Bank of Valletta announced last week that customers using its new 24x7 services have effected over 190,000 transactions since launch date last December. Such a high level of usage of the three new channels which include access to Internet banking, telephone banking and customer service centre banking, underlines the convenience and added value that is being delivered to customers.

The new channels added to BoV's 24x7 package complement Bank of Valletta's retail branch network by providing a fully functional alternative, especially in view of the real time on-line capability now extended directly to the public. Used in conjunction with the bank's extensive network of more than 65 ATMs, BoV 24x7 effectively places the most commonly used services at the public's disposal on a 24-hour basis.

Among the most popular services availed of through BoV's new Alternative Delivery Channels were account balance enquiries and views/downloads of transaction history, followed by transfers between accounts, viewing of cheque and statement images on screen, utility payments and payments to third parties.

Commenting on these results, BoV chairman Joseph F X Zahra said: "the excellent response from the general public shows that these services are truly empowering the customer by providing a service that is not only secure but is also available anywhere, anytime".