On a positive note

I would like to show my gratitude to Air Malta's customer care and PR, especially to Alan Castillo, for the professional way he listens, understands, and handles our needs after we complained that we were left without our luggage on the first day of...

I would like to show my gratitude to Air Malta's customer care and PR, especially to Alan Castillo, for the professional way he listens, understands, and handles our needs after we complained that we were left without our luggage on the first day of our holiday.

Mr Castillo has taken our complaint seriously straightaway and really took care of us. In a short time he settled our case to our satisfaction with a happy ending. Well done Mr Castillo. Keep up your good work. (Carmelo Psaila)

Well done indeed, Mr Castillo.

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