On a positive note

This is an overdue letter but it is better late than never.

In May last year, I bought an elegant dress from San Mark in Birkirkara for my son's wedding in July. When the wedding day was approaching I was convinced that I was not comfortable in this dress.

Just two weeks before the wedding I went back to San Mark and voiced my feelings. The owner was more than helpful. He immediately told me that he would see what he could do. He brought out a variety of elegant dresses and asked me to choose. I finally found one I really liked. Believe it or not, he took back my first dress, and I bought the dress that I eventually wore.

I think this gesture deserves praise not only for having helped me feel myself at my son's wedding but also for the excellent customer service.

I would recommend that anyone requiring an elegant, affordable dress topped up with excellent customer service pay San Mark in Birkirkara a visit. (Mary Doris Caruana)

Yes, this is excellent customer service. Indeed, I must encourage similar outlets to adopt this approach. This is an area where there is much room for improvement and I encourage you to write to me about outlets where customers receive this kind of treatment. We must share such information.

I compliment the owner of San Mark in Birkirkara on the way he dealt with Mrs Caruana and on having made such a positive impression.