Please, please, please, read this column's terms and conditions and respect them. Try as I may to drive the point home by stressing that letters or complaints naming establishments/traders positively or negatively will not be dealt with by e-mail, readers still ignore this policy.

As explained in our terms and conditions, we can only deal by e-mail with letters about consumer issues of general interest not naming any establishment/trader. If you want to focus on any issue without naming any establishment, it is all right. However once an establishment, trader, company, or any institution is mentioned I always insist on asking whoever is "named" for their side of the case or issue before deciding whether to publish the case or not.

So, if you want to use this column, have the decency to read our terms and conditions and respect them.

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