I would like you to mention the Jack Frost Company of Valley Road, Msida. When I faxed a complaint to them about one of their products they were on the phone to me within minutes to find out more details.

Their response was to immediately accept responsibility, apologise and make sure that I was generously recompensed for the faulty product.

With such a positive attitude to customers this company deserves to be successful. (Helen MacLachlan)

I compliment Jack Frost on having changed a dissatisfied customer into a satisfied customer to such an extent that she chose to share her satisfaction with fellow consumers.

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